We do not offer refunds or exchanges. Please ensure that you select the correct size and provide the accurate shipping address before placing your order.
Lost or Stolen Items: We are not responsible for lost or stolen items during shipment. Once the order has been dispatched, it is the customer's responsibility to track the shipment and ensure its safe receipt.
Damaged Items: In the event that your product arrives damaged, please contact us immediately. You have 14 days from the item's marked delivery date to notify us of any issues with the product. We review all damaged orders on a case-by-case basis. To process a possible replacement, photos of the damage will be required.
Procedure for Damaged Items:
- Contact us promptly to report the issue with accompanying photos of the damage.
- We will assess the damage on a case-by-case basis and guide you through the next steps for a potential replacement.
Note: Any claims for damaged items after the 14-day window from the marked delivery date will not be considered.
General Considerations:
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No Refunds or Exchanges: Please be certain of your order before completing the purchase, as we do not offer refunds or exchanges.
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Responsibility for Correct Information: It is the customer's responsibility to ensure the accuracy of the shipping address and product specifications.
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Lost or Stolen Items: We are not liable for items lost or stolen after shipment.
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Damaged Items Reporting: Notify us within 14 days of the marked delivery date for damaged items. We will review and consider replacements on a case-by-case basis.
